In our 2008 customer survey, when our customers were asked, "What did you like most about our lawn care and tree care services?" Here is what they wrote...
My lawn never looked as good as it does this year!
Our yard looks great and you keep the dandelions out of the grass and most of the thistle. Way better job than Lawn Doctor. Thanks.
My lawn looks terrific. I get compliments all the time.
I wish to express my gratitude for taking care of my lawn. It never looked so good
Lawn looks great for first time in years – great job!
My lawn looks great, even with a puppy!
My lawn finally looks great!
Dependable and the results were great.
Results
That you let us know when you were coming and then showed up! (or called with changes)
Working with us regarding our specific needs (watering instructions, need to reseed, etc.) to achieve the best results
I could call and change the day without any problem
Customer Service
Your techs are very nice and polite. I never had to call each time I needed a service. You call me!
You call the day before you come – which is helpful since we have dogs
Seems to be on schedule on treatments
Joni
Dependable, flexible with my schedule
Consistent
Friendly people! Reliable
Courtesy calls 2 days in advance
Look of our lawn
Quality and reliability
Everyone is friendly and the treatments work!
Reliability and great customer relations
Communication before and after service
Prepay for the year. Advice on lawn care
Very reliable
The TLC from Jon and the referrals
I liked the handwritten notes on my invoice as well as the lawn care instructions. Our lawn looks much healthier. Thanks!
I really appreciate Joni’s advice every time I call. It has helped so very much! Thank you!
Very helpful and understanding about our dogs
The pre-paid agreement is great
No weeds at all this year
We love your service!
Thank you for being one of our friends
A big Thank You – keep up the great work. I promise to share any suggestions I may think of.
Don’t need to deal with doing it ourselves
Jon took the time to assess our lawn and came back multiple times to answer questions and give recommendations
The communication
Reliability
Courteous and the job is well done
Quality and reliability
Reliable – call ahead, came when you said – no hassles!
Our lawn looks great and our tree is returning to health
Reliability and results
Great advice!
Accurate, personal, love the tips
Customer friendly
You are dependable
Personal touch
Customer Service
My yard has seen great improvement
You do what you say you’re going to do
You call before coming
Cost reasonableness
Results!
Reliability, one stop shop
Professional. Friendly. Feels like a good neighbor is caring for our lawn
We really appreciate getting the sprinkler replaced that was damaged during aeration. Thanks guys and the rest of your team
I was using another company and switched because of poor customer service. I am very pleased with your company.
Reliability and always prompt when I called. Thank you.
The fact that you call ahead to let me know you’re coming to perform the services
Communication
Great Results
My great looking lawn – makes my neighbors green with envy.
The price
Quality
Doing a great job!
Convenience
Very personable. Good communications on reminders.
Your dependability. You did what you said you would.
Satisfy contract commitments with friendly service
Always on time with the services
Responsiveness to problems
You guys are great!
Everything
Prepay package and scheduling
Excellent as always
I like the call in advance. Also very responsive when we had a lawn problem
Pay in advance and know you’ll be here
Reliable, courteous
Like that you call the day before so I can keep the dogs inside. That I can call and discuss things and your willingness to correct any problems.
Thanks for being so great!
Everyone I’ve worked with has been kind and courteous
I feel like I can trust your judgment when I have concerns
Whenever we had a problem, you responded promptly by phone or coming by
I was glad that you sprayed my entire lawn for weeds at each fertilizer application. I was really having problems with weeds and I want it to be done again next year
You do what you say you are going to do. Your reliability is great. Your relationship with customers is top notch
On time. Great customer service both in the office and your techs.
The personal touch when I had situations with my lawn……like NRS and mite damage.
Consistency
Reliability. I also appreciate your comments
Everyone I have dealt with has been courteous and professional
How well you took care of our yard! We didn’t have to worry about when to fertilize
Correspondence via email since we’re stationed in Germany serving in the military
You are very faithful to let us know you are going to be out the next day.
Communication and responsiveness to concerns
Friendly staff
Excellent job, love the service, love the option for up-front payment at a discount
Great job and thank you!
I like that it requires no effort from me. You take care of the scheduling, and if I pay in advance I don’t even have to deal with the billing
Willingness to come out and inspect our lawn when I call with issues. Charlie Lecorchick
You guys are just right, you do what you say you are going to do
